Effective date: January 1, 2025 · Bespoke Wine Shop, 10 South Main St, Travelers Rest, SC 29690
1. Who We Are
Bespoke Wine Shop ("Bespoke", "we", "us") operates an SMS-based wine assistant ("Savi") and this website at bespoke-tr.com. This policy explains what data we collect, how we use it, and your rights.
2. SMS Service — What We Collect
When you text our number to interact with Savi, we receive your message content and your mobile number via Twilio (our SMS carrier). We never store your raw phone number. Instead, we immediately convert it to a one-way cryptographic token (HMAC-SHA256) that cannot be reversed to reveal your number. No personal identifier is retained on our servers.
We store:
- Your anonymized token (derived from your number — not the number itself)
- Your message history with Savi (used to provide context in conversations)
- A preference profile Savi builds over time (e.g., wine styles you enjoy)
- Opt-in status and the date you consented to receive messages
3. How We Use Your Data
Your data is used solely to power the Savi wine assistant — personalizing wine recommendations based on your taste preferences, answering questions about wines in our inventory, and improving the quality of future responses. We do not use your data for advertising, and we never sell or share your information with third parties for their own marketing purposes.
4. Third-Party Services
Operating Savi requires sharing data with the following trusted providers under their own privacy policies:
- Twilio — routes inbound and outbound SMS messages
- Anthropic (Claude) — processes your messages to generate Savi's responses; messages are sent to Anthropic's API and are subject to their data usage policies
- Supabase — hosts our database where your tokenized data and conversation history are stored
- Lightspeed Retail — our point-of-sale system, queried for wine inventory and pricing
- Twilio SendGrid — sends email confirmations for event inquiries submitted through this website
5. TCPA Consent & Messaging
By texting our number you consent to receive SMS messages from Bespoke Wine Shop. Message and data rates may apply. Message frequency varies based on your interactions. You can opt out at any time by replying STOP. Reply HELP or INFO for information.
6. Your Rights — Deleting Your Data
You have the right to have all your data permanently deleted. To exercise this right, simply text DELETE to our number. This will immediately and permanently erase your token, all conversation history, and your preference profile from our systems. This action cannot be undone.
You may also request data deletion by contacting us at 864-720-4656 or in person at the shop.
7. Age Restriction
Bespoke Wine Shop sells alcohol. The SMS service and this website are intended for adults aged 21 and older. By using our service you confirm you are of legal drinking age in your jurisdiction.
8. Website & Form Data
When you submit an event inquiry through bespoke-tr.com/book-event, we collect your name, email, phone, and the details you provide. This information is used only to respond to your inquiry and is sent via email to our staff. We do not retain it in a database.
9. Security
We use industry-standard security practices: HMAC-SHA256 phone tokenization, HTTPS for all connections, and access controls on our database. No system is perfectly secure, but we take reasonable measures to protect your information.
10. Changes to This Policy
We may update this policy as our service evolves. Material changes will be noted with an updated effective date at the top of this page.
11. Contact
Questions about this policy? Reach us at:
Bespoke Wine Shop · 10 South Main St, Travelers Rest, SC 29690
864-720-4656